Privacy Policy

1. Introduction

Welcome to SNFwayfarer ("we", "our", "us"). We are committed to protecting your privacy and handling your personal data transparently.

This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, mobile services, and related products (the "Services"). By using the Services, you agree to the practices described here.

If you do not agree with this policy, please do not use the Services.

2. Information we collect

2.1 Information you provide

Account information: username, email address, password (hashed), phone number, country
Booking information: passenger names, contact details, seat preferences, cabin class
Payment information: transaction references, payment proof uploads, wallet addresses involved in crypto transfers
Communications: messages sent through our contact form, replies to our emails
Feedback: any information you provide in surveys, reviews, or support requests

2.2 Information collected automatically

Device information: browser type, operating system, screen resolution
Usage data: pages visited, time spent, links clicked, referring URLs
Location data: approximate location based on IP address
Technical logs: IP address, user agent, timestamps

2.3 Information from third parties

Weather data from public APIs (no personal data shared)
Payment verification data from blockchain networks for crypto transactions (public ledger only)

3. How we use your data

We use your information to:

Provide the Services: process bookings, verify payments, generate tickets, allow tracking
Communicate with you: confirmations, payment receipts, booking updates, important account notices
Improve the Services: analyze usage patterns, fix bugs, enhance user experience
Ensure security: detect fraud, prevent abuse, protect our systems and users
Comply with legal obligations: respond to lawful requests, maintain required records
Send marketing (with consent): newsletters, promotions, product updates — you can opt out at any time

4. Cookies & tracking

We use cookies and similar technologies to keep you logged in, remember preferences, and understand how the Services are used.

Essential cookies: required for authentication and security (cannot be disabled)
Analytics cookies: help us understand traffic and improve the Services
Preference cookies: remember your settings (language, theme)

You can control cookies through your browser settings. Disabling essential cookies may prevent you from using parts of the Services.

We do not sell your personal data. We share information only in these situations:

Service providers: companies that help us operate (hosting, email delivery, fraud prevention). They only receive data necessary for their function and are bound by confidentiality agreements.
Payment verification: when you pay via bank transfer, crypto, or third-party services, we may share payment reference details with our banking or blockchain partners to verify the transaction.
Legal requirements: when required by law, court order, or to protect the rights and safety of our users and the public.
Business transfers: if SNFwayfarer is acquired or merges with another entity, user data may be transferred. You will be notified of any change in ownership.

6. Data retention

We keep your personal data only as long as needed for the purposes described in this policy:

Active accounts: retained while your account is active
Booking records: kept for 7 years to comply with tax and accounting requirements
Payment proof uploads: retained for 2 years after booking completion
Marketing data: until you unsubscribe or request deletion
Technical logs: typically 90 days

7. Security

We take security seriously and apply multiple layers of protection:

Passwords are hashed with industry-standard algorithms (never stored in plaintext)
All traffic is encrypted via HTTPS/TLS
Payment proof uploads are validated, re-encoded, and stored outside the public web root
Access to production systems is restricted and logged
Regular security reviews of third-party dependencies

However, no system is 100% secure. If you believe your account has been compromised, contact us immediately at support@snfwayfarer.com.

8. Your rights

Depending on your location, you may have the following rights:

Access: request a copy of the personal data we hold about you
Correction: update inaccurate or incomplete information
Deletion: request that we delete your personal data (subject to legal retention requirements)
Restriction: limit how we process your data
Portability: receive your data in a machine-readable format
Objection: object to certain types of processing (e.g. marketing)
Withdraw consent: at any time for processing based on consent

To exercise any of these rights, email support@snfwayfarer.com. We will respond within 30 days.

9. Children's privacy

The Services are not directed to children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, contact us and we will delete it.

Parents and guardians may book flights on behalf of children — this is permitted, and the child's details are entered as passengers, not as account holders.

10. International transfers

Our servers may be located in different countries. When you use the Services, your data may be transferred to, stored in, and processed in countries other than your own. We take steps to ensure your data receives an adequate level of protection wherever it is processed.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Material changes will be announced via email or a notice on the Services.

Continued use of the Services after changes take effect means you accept the updated policy.

12. Contact us

For any questions about this Privacy Policy or your personal data:

Email: support@snfwayfarer.com
Phone: +1 (800) FLIGHT
Address:
New York, NY
United States